In the dynamic landscape of sports and recreation management, staying ahead involves implementing innovative applications. For Sportoase, the journey toward operational efficiency and enhanced customer service accelerated in close collaboration with SportOffice.
The complexities of managing multiple sports facilities, each with its unique set of activities, customer expectations, and operational challenges, required a solution that was both flexible and robust.
Sportoase was not just looking for software but an IT partner who thinks along.
SportOffice became more than just a platform, it became an important part of Sportoase's daily operations. With its modular design, SportOffice provided Sportoase the ability to tailor functionalities to meet the needs of their diverse facilities. This flexibility was crucial, as it allowed for a seamless integration into Sportoase's way of working, enhancing rather than disrupting established processes.
SportOffice emerged as the perfect fit for Sportoase, offering a flexible, modular platform that could be tailored to their specific needs.
Hardware Integrations
Our Point-of-Sale stations offer an efficient service to the members and it supports a variety of hardware integrations. This includes payment methods through Bancontact, ticket printers, and ensuring secure access with eID, RFID, and magnetic card readers. The systems also feeds displays that present information visually to inform customers about promotions and events.
In addition to payment and information display, the system has access control and vistor monitoring functionality. These features are important in managing entry to various facilities within Sportoase, like fitness areas, swimming pools, and other rooms.
Sportoffice offers support seven days a week, covering both functional and technical problems. Our support is accessible through multiple channels: phone, email, or the online support desk. This approach ensures that requests can be addressed as quickly as possible.
The implementation of SportOffice has transformed Sportoase’s operations:
The partnership between Sportoase and SportOffice has not only addressed the immediate challenges but also laid a foundation for continuous improvement and innovation. As Sportoase continues to welcome millions of visitors each year, this system ensures each one enjoys a seamless and enjoyable experience.
"Sportoffice provides a well-defined and reliable foundation for our administrative data, allowing our staff to focus fully on welcoming our visitors and enhancing their experience. The highly targeted content in the application, based on the essence of our operations, combined with the "open source" principle, ensures ease of use and a low cost. Additional software with specific data, such as financial or technical platforms, can be easily integrated as extensions, keeping everything readily available and centralized."
Michaël Schouwaerts | Managing Director Sportoase
